Reference

Legal Framework & Account Protection

When you open an account with rtp qq1221, your account, wallet and personal data are governed by clear terms that protect both your funds and privacy.

Account Terms & ConditionsData Protection PolicyWithdrawal & Fund SafetyAccount Access Rights
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rtp qq1221 Legal Framework & Account Protection
CONTACT & HELP

Legal Support & Account Requests

If you have questions about your account terms, want to dispute a transaction, or need to update your account data or withdrawal settings, our legal support…

Live Chat Support Reach our support team via in-app chat Monday to Sunday, 08:00 to 23:00 UTC+7.
Email & Formal Requests Send account disputes, data access requests or term clarifications to our legal inbox.
In-App Legal Centre Open your account settings, tap Legal & Disputes, and view your full terms, withdrawal…
DATA & SECURITY

How We Protect Your Data & Account

Your account security, data privacy and fund protection are built into our platform from day one.

Encryption & Fund Safety

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Payment Verification

Every withdrawal request triggers automatic verification of your linked payment account.

Data Retention & Deletion

We keep your account data and transaction logs for 7 years to comply with local law.

Cookie & Tracking Policy

We use cookies only to keep you logged in, remember your language preference, and detect fraudulent account access.

Account Access & Changes

You can update your linked payment method, change your email or phone, and request a password reset at any time…

Dispute & Legal Contact

If you believe your account was accessed without permission or a transaction was unauthorised, contact our legal team immediately.

Legal & Account Rights FAQ

When you close your account, any balance is returned to your linked payment method (DANA, OVO, GoPay or QRIS) within 3 business days. Your account data is archived for 7 years per local law, then permanently deleted. You can request early data deletion by contacting support, except where a dispute or investigation is active.

Yes. Open your account settings, tap Data & Privacy, and select Export My Data. We generate a secure PDF with every transaction, deposit, withdrawal and account change dated and timestamped. The file is sent to your registered email within 24 hours.

Our payment team verifies every withdrawal by cross-checking your linked DANA, OVO, GoPay or QRIS account against your registered identity. If verification fails, we freeze your withdrawal and notify you by email and SMS so you can confirm the payment method or update it.

Contact our legal support team via live chat or email immediately. We open a formal dispute, freeze any linked accounts, and investigate within 48 hours. If fraud is confirmed, we reverse the transaction and return your funds; we also recommend changing your password and reviewing your account access history.

We retain closed-account data for 7 years to comply with local legal and tax requirements. You can request deletion earlier if no disputes are pending. After 7 years, all personal data is permanently removed from our servers unless regulators ask us to preserve specific records.

You can update your email, phone and linked payment methods directly from Account Settings. Changes to your name, date of birth or registered address require verification and may take 24-48 hours. Contact support with a copy of your ID if you need to correct identity information.

Yes. Your account balance and every transaction are stored in encrypted, separate databases and backed up in real time. If our platform goes offline, your wallet remains secure and accessible once service resumes. We never use customer funds for operations, so your deposits are protected independently.

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